Continuous Quality- Instructional Improvement through Implementation of an Internal Quality Assurance System

Abstract

Mulyasa. E, R. Supyan Sauri, Wiwik Dyah Aryani, Lubban Anwari Alhamidi

This study aims to analyze and find out about continuous quality-instructional improvement through the implementation of an Internal Quality Assurance System (IQAS). This is important, considering the instructional as the core bussines of higher education are very complex; starting from student characteristic, instructional design, learning process, evaluation, fulfillment of graduation standards, facilities and human resources. This research uses a qualitative approach with case study design at Nusantara Islamic University. Data was collected through direct observation, documentation study, and in-depth interviews. The results of study show that: Improving the quality of instructional can be done continuously through the implementation of IQAS. Improving the quality of instructional is an ongoing process through the one-year IQAS Cycle, which consists of seven stages, namely: instructional standard setting, instructional implementation, monitoring, self-evaluation, internal quality audits, formulation of corrections, and quality improvement to improve instructional service and student satisfaction as internal stakeholders.