DEALING WITH GENERATIONAL CHANGES EMPLOYEES: A SYSTEMATIC REVIEW OF GENERATION Z AND ITS PERCEPTIONS ON OFFICE WORK IN THE HEALTH INDUSTRY CONTEXT
Generational change in the world of work requires companies to make changes in human resource governance. In today's world of work, colleagues from across generations are familiar. Namely, the most senior generation of baby boomers, generation X, millennial, or generation Y, to generation Z who are the youngest in the office.
Each generation has its characteristics that determine the strengths and weaknesses in the workplace. Collaborating with various people is not easy. It can be challenging to unite thoughts between peers, especially with people who are older or younger. Different views and perspectives often create communication problems that lead to conflicts in themselves.
The health industry is experiencing a shift in its work environment structure due to changes in employee generations. The baby boomer generation (the generation born from 1946 to 1964) will soon be retiring. Meanwhile, the generations below, such as generation x, the millennial generation, and generation Z, have begun to dominate employment. Therefore, it is necessary to understand how to deal with employees in generation Z.