Development of an Organizational Commitment Model Based on Belief on Nurse Performance

Abstract

Sirajudin Noor, Nursalam Nursalam, Tintin Sukartini

Organizational commitment plays an important role in improving nurse performance and client satisfaction. The research objective was to examine the belief-based organizational commitment model as an effort to improve the performance of nurses in the hospital. A quasi-experimental study with pre-posttest design, with a sample of 80 nurses and 120 clients. The independent variable is the application of belief-based organizational commitment and the dependent variable includes nurse performance and client satisfaction. The research instrument used a modified questionnaire and tested the validity (0.665 - 0.987) and reliability (r = 0.312), the data were analyzed using paired t-test. The results showed that there was an effect of job characteristics on nurse characteristics (T = 4.401), confidence (T = 3.621) and organizational commitment (T = 2.231). There is an effect of nurse characteristics on confidence (T = 3.183) and organizational commitment (T = 2.686). There is an effect of job characteristics on nurse characteristics (T = 3.202) and belief (T = 1.977). There is an effect of work experience on beliefs (T = 2.952) and organizational commitment (T = 2,000). There is an effect of belief on organizational commitment (T = 3.408) and perceived threat (T = 14.563). There is an effect of organizational commitment on nurse performance (T = 7,908). There is an effect of perceived threat on nurse performance (T = 3,920). There is an influence of belief-based organizational commitment on nurse performance (p = 0.000). The new findings of this research are formed a belief-based organizational commitment model that involves organizational characteristics, nurse characteristics, job characteristics and work experience. The belief-based organizational commitment model helps improve nurse performance and client satisfaction.