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Effect of Employee Engagement on Non-Financial Performance in Jordanian Insurance Companies

Abstract

Abdallah Abdallah, Marsaa Haaj Ahmad

This research aims at assessing the level of employee engagement and its effect on the non-financial performance of Jordanian insurance companies. Employee engagement is described as the level of commitment and involvement of employees towards their organization and its values. The success of any organization is based on the level of employees’ engagement and many organizations realize that engagement is becoming one of the most critical factors to stay competitive in the market.
To study the effect of engagement on the non-financial performance, a questionnaire was distributed to a sample of 200 employees working in Jordanian insurance companies. 180 responses were collected and only 167 were considered valid for analysis. The results show that employee engagement significantly affect non-financial performance. Performance is positively impacted by increased engagement of employees. More specifically, vigor, dedication, and absorption have positive and significant effect on non-financial performance. Other findings of this research is that engagement among insurance employees in Jordan is Moderate.
This research provides practical recommendations for managers and policy makers to enhance performance by building engagement. Recommendations also focus on assessing employee engagement in Jordanian insurance companies due to their important effect on organizational success, long-term sustainability, efficiency and productivity.

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