ENHANCEMENT MODEL FOR HOSPITAL QUALITY SERVICE WITH CONSIDERATION OF INTEGRATING PATIENTS HEALTH INSURANCE TO UTILIZE FINTECH

Abstract

Fauzi Arif Lubis, Nurlaila, Ismail Husein, Susilawati, Muhammad Lathief Ilhamy Nasution, Marischa Elveny, Afnaria, Nurlama Siregar.

Enhanced the service model is one solution in the quality of service, especially in hospitals. One form of service that is proposed in this case is by utilizing financial technology to answer these solutions. Medical records can be measured and recorded properly by integrating data in metrics. The needs of patients using Health Insurance are easier to handle patients. The model that we apply uses a logistic regression model approach to handling patients using Fintech data Metrics. BPJ and general insurance patient data ranges from the last 3 years and have medical records that often use insurance 85% to 98%. Integration for patients and data integration obstacles so far can be answered. Development of quality integration management through a cross-service platform approach to obtain data, of course, will involve various regulators and stakeholders.