Hindrance of Quality of Knowledge Sharing Due to Workplace Incivility in Indonesian Pharmacies: Mediating Role of Co-Worker and Organizational Support

Abstract

Adi Santoso, Andi Makkulawu Panyiwi Kessi, Fadjar Setiyo Anggraeni.

It is well known that the quality of the knowledge sharing process has a crucial role in workplace incivility in a positive way. The author in this study has aimed to examine the impact of workplace incivility on the quality of knowledge sharing process through the presence of mediating variables such as organizational support as well as co-worker support. The data has collected from 311 front line employees of the pharmaceutical employees through designed a questionnaire. Under the analysis, the two major analysis techniques are utilized such as SEM & CFA with the help of SPSS % AMOS. The results and findings have been analyzed through the table of SEM which has indicated that all hypotheses accepted. It means that co-worker support, as well as organizational support, has a significant and positive mediating impact on the relationship between workplace incivility and quality of knowledge sharing. In short, all hypotheses have accepted. Furthermore, the given study is original, and novel based because the numerous researches had conducted before, but no research has explained the direct impact of workplace incivility ion quality of knowledge sharing. Finally, the study has positively provided benefits to the employees and managers to avoid abusive behavior and focus on knowledge sharing behavior.