Impact of Ethical Leadership on Organizational Outcomes through Mediation of Emotional Labor and Moderation of Followers? Personality Traits Witthaya Mekhum

Abstract

Witthaya Mekhum

In the contemporary business environment, experimental verification show that the increasing amount of commercial fineness is recognized to the leadership competencies. Ethical leadership is become fundamental part for the developing businesses. Due to need of caring and ethical leaders the study will tackle the ethical leadership aspects by considering follower’s personality traits and inadvertent effects of emotional labor on follower’s job performance and follower’s perceived stress. This suggests that when leaders have high and low level of ethical leadership, they demonstration an upsurge in followers’ supervision of feelings. Study also examined that how ethical leadership influences the organizational outcomes by considering the mediation of emotional labor and moderation of personality traits. Questionnaire survey was used to collect the data by different pharmacy firms in Thailand. 200 responses were collected within one month. Result divulged that ethical leadership has negative effect on follower’s perceived stress and positive impact on follower’ job performance. After applying different statistical tools results indicated that in high ethical leadership employees not show their regulated emotions then followers stress level will increase and their performance of the job will decrease. Findings show that in moderate level ethical leadership employees showed their genuine emotions which increases their job performance and decreases their stress. Results revealed that employee’s management of emotions (surface acting and deep acting) increases the employee’s job performance and decreases the followers’ perceived stress when follower’s personality traits are moderated. At the end of article research limitations, implications and guidelines for additional investigation also included.