Improving Employee Performance Through Perceived Organizational Support, Organizational Commitment and Organizational Citizenship Behavior

Abstract

Muhammad Ridwan, Sitti Rizki Mulyani, Hapzi Ali.

This study aims to analyze the effect of perceived organizational support, organizational commitment and organizational citizenship behavior on employee performance both partially and simultaneously on SPMI Private University in West Sumatra. The population is all employees who work in SPMI units of Private Universities in West Sumatra, amounting to 241 people. Of the 241 people taken 30 as a sample of validity and reliability test so the rest there are still 211 people. While the number of samples taken using the saturation sampling technique, which is a sampling technique by taking the entire population that is 211 samples. The approach in this study uses a quantitative approach to the survey method and uses path analysis, followed by determination analysis (R Square), partial hypothesis testing (t test) and simultaneous (F test) with alpha 5 percent (0.05 ). Before further analysis, the classical assumption test is performed. Analysis tools using SPSS version 21.0 for Windows. The results showed that perceived organizational support, organizational commitment and organizational citizenship behavior had a positive and significant effect on employee performance both partially and simultaneously on SPMI Private University in West Sumatra.