INFORMATION TECHNOLOGY COMPETENCE, PROCESS MANAGEMENT AND KNOWLEDGE MANAGEMENT: A CASE OF MANUFACTURING FIRMS OF VIETNAM

Abstract

Quyen Ha Tran.

Objective: The current study has aimed to examine the aspect of knowledge management by including various variables named as process management and information technology competence.
Methodology: This study was based on positivism philosophy and also the deductive approach was used in order to develop hypothesis. The data was gathered via quantitative manner. Also, target population was based on manufacturing firms located in Vietnam. The respondents were selected using convenience sampling and the final sample size was 191 responses.
Findings: The results indicated that IT competence was positively and significantly affecting the process management. Also, process management was positively and significantly affecting the knowledge management. It also showed that the process management was positively and significantly mediating the relationship between IT competence and knowledge management.
Managerial Implications: For executives, it has been deemed important to know the impact on better performance by IT should be direct; it must impose its effect through the usage of other methods like QM. The advantages of IT also rely on the IT conveying the capacity of the company to obtain, create and use its resources of IT in order to support the strategy of organization.