INNOVATIVE WORK BEHAVIORS IN PHARMACIES OF INDONESIA: ROLE OF EMPLOYEE VOICE, GENERATIONAL DIVERSITY MANAGEMENT AND EMPLOYEE ENGAGEMENT

Abstract

Wa Ode Sifatu, Herman Sjahruddin, Yana Fajriah, Ngakan Ketut Acwin Dwijendra, Adi Santoso.

The general diversity management and innovative work behavior, and employee engagement process are experienced by every front-line employee within the company. This study has an important aim to analyze the relationship between employee voice, generational diversity management, and innovative work behavior while employee management has played a vital mediating role between them. The data has been collected from 306 individuals, consisting of front-line employees of the pharmaceutical sectors of Indonesia. Various software such as AMOS and SPSS have been applied for the analysis of data. The data analysis techniques that have been used are SEM and CFA. The discussion of this study has shown that all the hypotheses have been accepted. The results have shown that employee management has played an important mediating role between employee voice, generational diversity management, and innovative work behaviors. Moreover, the study is unique and original because no previous study has explained the impact of employee voice and diversity on employee work behavior. The study is also effective in terms of theoretical, managerial and practical implications. The study has helped employees, managers, and companies to understand the role of employee voice, generational diversity management and employee engagement to the innovative work behavior in pharmacies of Indonesia.