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Relationship of Herbal Drugs with Customer Satisfaction in Malaysia

Abstract

Junainah Abd Hamid, Sairah AK

This study investigated the relation between service quality, perceived safety as independent variable and overall customer satisfaction as dependent variables that pertains multiple aspects in the context of herbal medicine among women in Malaysian. The investigation will elucidate the association between independent and dependent variables. The conclusion is that there is positive association between service quality, perceived safety (independent variables) and overall customer satisfaction (dependent variable). The questionaries’ response rate stands at 81%. Furthermore all the two hypotheses are accepted. This investigation will provide the new insights to herbal manufactures, retailers, educational institutions.

How to Cite this Article
Pubmed Style

Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. SRP. 2020; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148

Web Style

Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. http://www.sysrevpharm.org/?mno=128632 [Access: March 31, 2021]. doi:10.5530/srp.2020.1.148

AMA (American Medical Association) Style

Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. SRP. 2020; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148


Vancouver/ICMJE Style

Junainah Abd Hamid, Sairah AK. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. SRP. (2020), [cited March 31, 2021]; 11(1): 1192-1198. doi:10.5530/srp.2020.1.148


Harvard Style

Junainah Abd Hamid, Sairah AK (2020) Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. SRP, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148


Turabian Style

Junainah Abd Hamid, Sairah AK. 2020. Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. Systematic Reviews in Pharmacy, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148


Chicago Style

Junainah Abd Hamid, Sairah AK. "Relationship of Herbal Drugs with Customer Satisfaction in Malaysia." Systematic Reviews in Pharmacy 11 (2020), 1192-1198. doi:10.5530/srp.2020.1.148


MLA (The Modern Language Association) Style

Junainah Abd Hamid, Sairah AK. "Relationship of Herbal Drugs with Customer Satisfaction in Malaysia." Systematic Reviews in Pharmacy 11.1 (2020), 1192-1198. Print. doi:10.5530/srp.2020.1.148


APA (American Psychological Association) Style

Junainah Abd Hamid, Sairah AK (2020) Relationship of Herbal Drugs with Customer Satisfaction in Malaysia. Systematic Reviews in Pharmacy, 11 (1), 1192-1198. doi:10.5530/srp.2020.1.148

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