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Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction

Abstract

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham

This research aims to explore the effect of tangibility, reliability and responsiveness on customer satisfaction in Malaysia as a whole. The customer managers and customers collected the data, and SPSS was used to verify the testing of reliability and hypotheses. The findings showed that the tangibility, reliability, responsiveness and overall customer satisfaction in Malaysia were positive nexuses. Such results are beneficial to potential researchers and policymakers that they can implement strategies that increase the country's consumer service.

How to Cite this Article
Pubmed Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. SRP. 2020; 11(1): 1007-1013. doi:10.5530/srp.2020.1.127

Web Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. http://www.sysrevpharm.org/?mno=128600 [Access: March 29, 2021]. doi:10.5530/srp.2020.1.127

AMA (American Medical Association) Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. SRP. 2020; 11(1): 1007-1013. doi:10.5530/srp.2020.1.127


Vancouver/ICMJE Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. SRP. (2020), [cited March 29, 2021]; 11(1): 1007-1013. doi:10.5530/srp.2020.1.127


Harvard Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham (2020) Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. SRP, 11 (1), 1007-1013. doi:10.5530/srp.2020.1.127


Turabian Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. 2020. Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. Systematic Reviews in Pharmacy, 11 (1), 1007-1013. doi:10.5530/srp.2020.1.127


Chicago Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. "Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction." Systematic Reviews in Pharmacy 11 (2020), 1007-1013. doi:10.5530/srp.2020.1.127


MLA (The Modern Language Association) Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham. "Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction." Systematic Reviews in Pharmacy 11.1 (2020), 1007-1013. Print. doi:10.5530/srp.2020.1.127


APA (American Psychological Association) Style

Shakeerah Mohd Shukri, Mohd Shukri Ab Yajid, JacqulineTham (2020) Role of Responsiveness, Reliability and Tangibility on Customer Satisfaction. Systematic Reviews in Pharmacy, 11 (1), 1007-1013. doi:10.5530/srp.2020.1.127

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