The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services
Abstract
Harif Fadhillah, Nursalam Nursalam, Mustikasari Mustikasari.
Hospital health services are strongly influenced by the performance of nurses. This study aimed was to explain the effect of performance model based on knowledge management to reduce adverse events and increase client satisfaction. A descriptive quantitative analytic study with a quasi-experimental approach with a pre and post-test research design. The research sample was 31 respondents for each group with a purposive sampling technique. The data collection tools used the nurse's performance intervention module in the knowledge management-based patient safety goals: SECI with the caring approach which is an independent variable; quality of nursing services (patient satisfaction and adverse events) which is the dependent variable. Data analysis used general linear model-multivariate (GLM-M). The increase in client satisfaction which included assurance, tangibles, empathy in the intervention group, where the statistical results of p <0.05 meant that there was a significant change in patient satisfaction which included. assurance, tangibles and empathy. The patient identification variables which are good influence to improve patient satisfaction include responsiveness, assurance, tangibles, empathy, reliability after giving nurse performance module (all p < 0.05).
Conclusion: Nurse performance modules based on knowledge management with the caring approach can improve the quality of nursing services in hospitals.
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| Pubmed Style Fadhillah H, Nursalam N, Mustikasari M. The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. SRP. 2021; 12(1): 705-714. doi:10.31838/srp.2021.1.102 Web Style Fadhillah H, Nursalam N, Mustikasari M. The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. http://www.sysrevpharm.org/?mno=42648 [Access: March 28, 2021]. doi:10.31838/srp.2021.1.102 AMA (American Medical Association) Style Fadhillah H, Nursalam N, Mustikasari M. The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. SRP. 2021; 12(1): 705-714. doi:10.31838/srp.2021.1.102 Vancouver/ICMJE Style Fadhillah H, Nursalam N, Mustikasari M. The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. SRP. (2021), [cited March 28, 2021]; 12(1): 705-714. doi:10.31838/srp.2021.1.102 Harvard Style Fadhillah, H., Nursalam, . N. & Mustikasari, . M. (2021) The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. SRP, 12 (1), 705-714. doi:10.31838/srp.2021.1.102 Turabian Style Fadhillah, Harif, Nursalam Nursalam, and Mustikasari Mustikasari. 2021. The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. Systematic Reviews in Pharmacy, 12 (1), 705-714. doi:10.31838/srp.2021.1.102 Chicago Style Fadhillah, Harif, Nursalam Nursalam, and Mustikasari Mustikasari. "The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services." Systematic Reviews in Pharmacy 12 (2021), 705-714. doi:10.31838/srp.2021.1.102 MLA (The Modern Language Association) Style Fadhillah, Harif, Nursalam Nursalam, and Mustikasari Mustikasari. "The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services." Systematic Reviews in Pharmacy 12.1 (2021), 705-714. Print. doi:10.31838/srp.2021.1.102 APA (American Psychological Association) Style Fadhillah, H., Nursalam, . N. & Mustikasari, . M. (2021) The Influence of Nurse Performance Models Based on Knowledge Management: SECI with Caring Approach on the Quality of Nursing Services. Systematic Reviews in Pharmacy, 12 (1), 705-714. doi:10.31838/srp.2021.1.102 |
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