The Relationship Between the Level of Public Trust and Public Satisfaction with the Handling of Covid-19 in East Bolaang Mongondow (BolTim) Regency, North Sulawesi

Abstract

Lyciana Setiawan, Muhammad Asvial, Agus Mailana.

Abstract— A pandemic called COVID-19, a new type of coronavirus that is very contagious between humans mostly occurring via infectious respiratory droplets has occurred throughout the world, including Indonesia [1]. THE first COVID-19 case in Indonesia is in March 2020, and as of this writing, positive cases of COVID-19 in Indonesia are still growing. In North Sulawesi, as of 19 September 2020, there were 4232 confirmed cases, 3295 recovered, and 165 deaths [2]. The rapid test was conducted in East Bolaang Mongondow (BolTim) sub-district with 1272 tests with the result that all of them were declared healthy. The method that the writer use is the correlation and descriptive approach. This research was conducted through a survey using a questionnaire distributed to a sample of the population. The data analysis technique used is a) Descriptive statistics, b) Assumption test in the form of (1) Normality Test, (2) Linearity Test, c) Correlation Test, d) Coefficient of Determination Test (R2), e) T-test, f) Multiple Correlation Test, g) F-test. The correlation analysis results show that the correlation between the level of trust and the BolTim district government's performance (r) is 0.727. This result shows a positive relationship between the level of trust and the BolTim district government's performance. From the T-test analysis, the t-value is 15.047, so the figure is 1.971, which means t-value> t (15.047> 1.971). This result indicates a relevant relationship between the level of satisfaction with the BolTim district government's performance. The correlation analysis results obtained between the level of satisfaction with the performance of the BolTim district government's performance (r) were 0.809, indicating a positive relationship between the level of satisfaction and the BolTim district government's performance. From the multiple correlation analysis above, it is found that the correlation between the level of trust and the level of satisfaction with the BolTim district government's performance (R) is 0.827, which means that there is a positive relationship between the level of trust and the level of satisfaction with the performance of the BolTim district government. From the F-test analysis, the F-value is 217.205. Based on the F-Table, the figure is 3.04. That way, F-value> F-Table (217.205> 3.04), then Ho is rejected, meaning that there is a relevant relationship between the level of trust and satisfaction with the performance of the BolTim district government.