The Use of Information Technology in Correctional Services to Improve Service Quality and Service Satisfaction: A Theory Approach

Abstract

Deddy Eduar Eka Saputra , Anis Eliyana, Hamidah, Tuti Sariwulan, Agung Dharmawan Buchdadi

This study aims to see the use of information technology in correctional services in order to improve service quality and job satisfaction of employees at the Directorate General of Corrections, Ministry of Law and Human Rights of the Republic of Indonesia. This research is descriptive and narrative research by exploring previous research related to the use of information technology, training development, service quality and job satisfaction compiled with data on findings in the field. The results show that the use of information technology is carried out to speed up service processes, transparency and service accountability. To achieve quality services, the development of training for employees in the use of information technology has an important role, this is in addition to being able to encourage employees to improve service quality, it also has an impact on the level of job satisfaction of these employees. This study adds to the limitations of the literature and provides empirical evidence related to the use of information technology in the correctional sector which contributes to the service quality and service satisfaction at the Directorate General of Corrections.